@article {bnh-4080, title = {Values and complexities in assessing strategic-level emergency management effectiveness}, journal = {Journal of Contingencies and Crisis Management}, volume = {24}, year = {2016}, month = {09/2016}, pages = {181-190}, chapter = {181}, abstract = {
Emergency managers working at a strategic level play a pivotal role in managing operational needs as well the needs of political elites engaged in crisis management and\ meaning-making. Evaluating emergency performance has been widely regarded as\ problematic, in part because of various stakeholder interests and because it is so subjective. This paper explores the values of personnel working in emergency management\ at a strategic level as well as the conditions that limit their effectiveness as they\ attempt to align the needs of different stakeholders. The surveys and interviews conducted suggest that what constitutes success is both subjective and contested by different stakeholders. There is a need to establish a broader perspective on what\ constitutes success when evaluating emergency response.
}, doi = {10.1111/1468-5973.12115}, url = {http://onlinelibrary.wiley.com/doi/10.1111/1468-5973.12115/abstract}, author = {Owen, Christine and Brooks, B and Christopher Bearman and Steve Curnin} }