@book {bnh-8330, title = {A guide to non-technical skills in emergency management}, year = {2022}, pages = {58}, publisher = {Bushfire and Natural Hazards CRC}, organization = {Bushfire and Natural Hazards CRC}, address = {Melbourne}, abstract = {

A guide to non-technical skills in emergency management\ by Dr Peter Hayes, A/Prof Chris Bearman and Donald Gyles is the first book of its guide developed for emergency management. It was developed as observations from the authors\ indicated the need\ to better manage non-technical skills during emergency and incident\ management; non-technical skills continue to be an area highlighted in\ investigation reports and inquiries; and\ discussions with agency partners indicated a a resource like this book would help to educate practitioners deepen their understanding of the non-technical skills literature.

What is in the book?

A guide to non-technical skills in emergency management\ seeks to:\ introduce and highlight the importance of\ non-technical skills; identify some of the issues\ and pitfalls that can occur; and describe tools\ that can help people better manage non-technical\ skills in operational situations.

The content of the book necessarily draws heavily\ on research conducted during by the\ Improving decision-making in complex multi-team environmentsproject conducted between 2014{\textendash}2021.\ By writing this book the authors hope to provide a\ consistent framework that allows agencies\ to manage the various aspects of non-technical\ skills in a more holistic way. This\ also encourages agencies to adopt a shared\ language to discuss, promote and manage these\ important but often neglected sets of skills.

Who is the book for?

The book is designed for emergency\ management practitioners and instructors\ who wish to understand more about non-technical skills. This may be because they want to improve their own knowledge and practice or be better prepared to coach, mentor or\ instruct others. Learning and development practitioners may find the book a useful reference source for developing non-technical skills training materials or for enhancing these skills within more technically oriented training units (for example, teaching communication\ skills in the context of relay pumping).

The approach

Some readers will be familiar with these skills\ and will have used them working in various\ teams. For others, it may be the first time they\ have encountered them. For the group who
are encountering non-technical skills for the\ first time, the authors have provided a simple overview of each skill and how it can be observed in\ both training and real operations. For the more experienced practitioners of non-technical skills the authors have included a set of information\ and challenges to help people to think more\  deeply about that non-technical skill.

}, isbn = {978-0-6452058-2-4}, issn = {978-0-6452058-2-4}, author = {Peter Hayes and Christopher Bearman and Donald Gyles} }